Frequently Asked Questions
ABOUT THE BRAND
What does Baltic Design stand for?
What does Baltic Design stand for?
The name Baltic originates from the idea of importing soft furniture from Lithuania. Lithuania is one of the Baltic States in Europe, located along the Baltic Sea, and is known for its long-standing craftsmanship and furniture-making traditions.
Where is your furniture made?
Where is your furniture made?
Our pieces are thoughtfully designed with a focus on durability and aesthetics, and manufactured by Europe-based manufacturing company - trusted partners who specialize in high-quality furniture production. We carefully select materials and oversee production to ensure every item meets our standards.
DELIVERY & SHIPPING
How do I schedule my delivery?
How do I schedule my delivery?
Once your order is ready, our team will contact you to schedule a delivery time that works best for you.
If needed, you can reschedule your delivery at no additional cost.
How long does delivery take?
How long does delivery take?
Do you deliver outside of Denver?
Do you deliver outside of Denver?
Yes, we deliver beyond the Denver metro area. Delivery fees may apply depending on distance - contact us and we’ll provide a clear quote.
Inside delivery & assembly
Inside delivery & assembly
All furniture is delivered, assembled, and placed in your space.
In the Denver metro area, this service is included at no extra cost. We also remove all packaging and leave your space clean.
Delivery cost
Delivery cost
Delivery is free within the Denver metro area.
For locations outside of Denver, delivery is calculated based on distance. Please contact us for a quote - we always keep pricing clear with no hidden fees.
ASSEMBLY
Does furniture require assembly?
Does furniture require assembly?
Ussually no. All furniture is delivered fully assembled and ready to use.
We take care of the entire setup, so you don’t have to worry about tools or instructions.
MATERIALS & CARE
What materials do you use?
What materials do you use?
Our sofas are made with durable materials such as solid wood frames, high-quality cushioning, and carefully selected upholstery fabrics.
We work with European manufacturers who use FSC®-sourced wood, OEKO-TEX® certified fabrics, and recycled materials where possible, while complying with strict EU safety and environmental standards.
Because materials vary by product, we recommend checking individual product pages for detailed specifications.
We focus on materials that balance comfort, durability, and responsible sourcing.
How do I care for wood/upholstery?
How do I care for wood/upholstery?
Care instructions vary by material, but generally we recommend gentle cleaning, avoiding harsh chemicals, and protecting surfaces from excessive moisture or heat.
RETURNS & WARRANTY
What is your return policy?
What is your return policy?
We offer a 30-day return window if something doesn’t work out.
For sofa returns, a $250 pickup fee applies to cover transportation and handling of large items.
What if item arrives damaged?
What if item arrives damaged?
We carefully inspect all items before delivery to ensure they arrive in perfect condition.
If anything appears damaged or incomplete, please contact us right away and we’ll make it right.
Do your sofas come with a warranty?
Do your sofas come with a warranty?
Yes - all of our sofas come with a standard 1-year warranty covering manufacturing defects.
If you experience any issues, please contact us and we’ll be happy to help.