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ABOUT BALTIC DESIGN
Where does the name Baltic come from?
Where does the name Baltic come from?
The name Baltic originates from the idea of importing soft furniture from Lithuania. Lithuania is one of the Baltic States in Europe, located along the Baltic Sea, and is known for its long-standing craftsmanship and furniture-making traditions.
Where are Baltic pieces designed and manufactured?
Where are Baltic pieces designed and manufactured?
Our soft furniture line is both designed and manufactured in Lithuania by a highly respected manufacturer with roots in the industry dating back to the 1880s. We focus exclusively on furniture produced in European countries, with an emphasis on quality, craftsmanship, and heritage.
Do you have a showroom?
Do you have a showroom?
Yes, we have a showroom located in Denver’s Santa Fe Art District at:
808 Santa Fe Dr, Denver, CO 80204
Are showroom pieces available for purchase?
Are showroom pieces available for purchase?
Yes. While most of our furniture is custom made, we typically display two to three pieces per model in carefully selected fabrics to showcase our most popular designs. All showroom pieces are well maintained and available for purchase.
Are showroom pieces offered at a discount?
Are showroom pieces offered at a discount?
We occasionally offer promotional discount codes, though showroom pieces are generally priced the same as made-to-order items. The best way to stay informed about promotions is by subscribing to our email newsletter.
Do you offer custom or made-to-order pieces?
Do you offer custom or made-to-order pieces?
Yes, we offer custom orders across our furniture collection. Clients can choose from a wide selection of sofa styles and fabrics. Please note that custom orders have an estimated lead time of approximately four months.
Do you have locations beyond the Denver showroom?
Do you have locations beyond the Denver showroom?
At this time, our Denver showroom is the only physical location where our furniture can be viewed in person.
Do you ship furniture to other states?
Do you ship furniture to other states?
We currently focusing on Colorado-Denver area, but we can make a delivery out of state. To coordinate the delivery and exact cost for that, reach out to us at info@balticdesignfurniture.com or 303.500.2304
ORDERS & RETURNS
Do you offer financing options?
Do you offer financing options?
Yes. We offer flexible financing options through Shop Pay.
With Shop Pay, you can split your purchase into installment payments at checkout.
How it works:
- Add items to your cart
- Select Shop Pay at checkout
- Choose an installment plan
Your first payment is due at checkout. Remaining payments are automatically charged to your saved payment method. You’ll receive email reminders before each payment.
What if a made-to-order piece is delayed?
What if a made-to-order piece is delayed?
While we do our best to provide accurate shipping timelines at checkout and in your order confirmation, delivery dates for made-to-order pieces cannot be guaranteed. If your order is delayed or availability changes, we will contact you with an update.
How much does delivery cost?
How much does delivery cost?
Free local delivery in Denver on orders of $1,000 or more
For deliveries over 100 miles, delivery fees start at $250 and vary based on distance
Please contact us if you believe your delivery location is beyond 100 miles.
What is the delivery timeframe?
What is the delivery timeframe?
In-stock items can be delivered as soon as the next day. After placing your order, our delivery team will contact you to schedule a delivery date and time that works best for you.
What is your return policy?
What is your return policy?
We want the buying experience with Baltic Design Furniture to feel thoughtful and straightforward.
Standard Returns
Standard Returns
Most in-stock furniture may be returned within 30 days of delivery
Returns are subject to a 10% restocking fee
Original shipping and delivery fees are non-refundable
Items must be returned in original packaging and in good condition
Photo or video documentation is required for all return requests
Custom & Made-to-Order Pieces
Custom & Made-to-Order Pieces
Custom or made-to-order items are subject to a 30% restocking fee for returns or cancellations
Production and shipping costs are incurred once an order is placed
Damaged or Defective Items
Damaged or Defective Items
If an item arrives damaged or with a manufacturing defect, we will cover return or replacement costs
Photo or video proof must be submitted within 30 days of delivery
Final Sale Items
Final Sale Items
Clearance, floor models, discontinued, or final sale items are not eligible for returns or refunds
Additional Notes
Additional Notes
Returns must be shipped within 30 days of return approval
We do not accept returns for damage caused by misuse, accidents, or normal wear.
PRODUCT & DESIGN
Where is your furniture made?
Where is your furniture made?
Our upholstered furniture is made in Lithuania, Europe, by
manufacturers with craftsmanship traditions dating back to the 1880s.
These are established European makers whose furniture is sold across
Europe and presented at leading design and interior events.
We work closely with our partners - selecting models, fabrics, and
construction details together - rather than sourcing generic, mass-
produced pieces.
What makes your sofas different from other modern brands?
What makes your sofas different from other modern brands?
Our sofas are designed with:
- Lower seating and back profiles
- Softer, curvier silhouettes
- Supportive comfort, not stiff showroom feel
Many of our clients tell us they came in looking for “something different” -
and realized that truly well-shaped sofas with this level of comfort often
cost significantly more elsewhere.
Are your sofas comfortable for everyday use?
Are your sofas comfortable for everyday use?
Yes. Comfort is one of the first things customers comment on in our
showroom.
Our seating is designed to feel:
- Supportive
- Relaxed
- Comfortable for daily living - not just for looks
We always recommend visiting the showroom to sit, feel, and compare -
because comfort is personal and should never be guessed online.
PRICING & VALUE
How long does delivery take?
How long does delivery take?
Delivery time depends on whether the piece is in stock or custom-made.
In-stock sofas can often be delivered as soon as the next day within
Colorado.
Custom pieces are made to order and typically take up to 4 months to
arrive. We guide you through the process to make customization feel
simple, clear, and confident. Many of our sofas can be customized,
including:
- Fabric selection
- Layout and configuration
Why do custom pieces take longer?
Why do custom pieces take longer?
Custom pieces are made in Europe by experienced craftsmen and are
not mass-produced.
The timeline includes:
- Production
- Quality control
- International transport
This process allows us to offer:
- Better construction
- Higher-quality materials
- More thoughtful design details
Good furniture takes time - and we believe it’s worth the wait.
Do you deliver outside Colorado?
Do you deliver outside Colorado?
Yes, we can arrange out-of-state delivery on a case-by-case basis.
At the moment, our primary focus is serving local Colorado customers,
where we can ensure the best delivery experience.
DELIVERY & TIMING
How long does delivery take?
How long does delivery take?
Delivery time depends on whether the piece is in stock or custom-made.
In-stock sofas can often be delivered as soon as the next day within
Colorado.
Custom pieces are made to order and typically take up to 4 months to
arrive. We guide you through the process to make customization feel
simple, clear, and confident. Many of our sofas can be customized,
including:
- Fabric selection
- Layout and configuration
Why do custom pieces take longer?
Why do custom pieces take longer?
Custom pieces are made in Europe by experienced craftsmen and are
not mass-produced.
The timeline includes:
- Production
- Quality control
- International transport
This process allows us to offer:
- Better construction
- Higher-quality materials
- More thoughtful design details
Good furniture takes time - and we believe it’s worth the wait.
Do you deliver outside Colorado?
Do you deliver outside Colorado?
Yes, we can arrange out-of-state delivery on a case-by-case basis.
At the moment, our primary focus is serving local Colorado customers,
where we can ensure the best delivery experience.
Who handles delivery?
Who handles delivery?
We work with trusted delivery partners and take care to ensure your
furniture arrives safely and properly handled.
If there’s ever an issue, you’re speaking directly with us.
CUSTOMIZATION & FABRICS
Can I customize my sofa?
Can I customize my sofa?
Yes. Many of our models offer:
- Fabric selection
- Layout options
- Configuration flexibility
We guide you through the process so customization feels simple, not
overwhelming.
What kind of fabrics do you use?
What kind of fabrics do you use?
We offer a wide selection of high-quality European fabrics, including
durable options suitable for everyday use. Our selection includes
performance fabrics, textured weaves and eco-conscious options,
making it easy to find the right option for your space and lifestyle.
Many of our fabrics are available in a variety of colors and finishes, and
we’re happy to help you choose the best option for your needs. Fabric
swatches are available upon request so you can see and feel the
material before making your decision.
Customers often comment on:
- Texture
- Feel
- Richness of color
We’re happy to help you choose what works best for your lifestyle.
SHOWROOM & EXPERIENCE
Do I need an appointment to visit the showroom?
Do I need an appointment to visit the showroom?
No - just if there is something really specific. Otherwise you are always
welcome to visit our showroom at its open hours:
- Wednesday-Thursday 11-5pm
- Friday-Saturday 11-7pm
- Sunday 11-3pm
Why should I visit the showroom instead of ordering online?
Why should I visit the showroom instead of ordering online?
Because furniture is personal.
In our showroom, you can:
- Sit on the sofas
- Feel the fabrics
- Ask honest questions
- Get real guidance
- No guessing. No surprises.
RETURNS, WARRANTY & CARE
What is your return policy?
What is your return policy?
We offer a 30-day return window on eligible items, starting from the date
of delivery.
To be eligible for a return:
- The sofa must be unused and show no visible damage or wear
We strongly encourage customers to keep the original packaging, or
ensure the piece can be safely repackaged for return
Approved returns are subject to a $250 restocking fee, which helps
cover inspection, handling, and logistics.
For out-of-state deliveries, return shipping costs are the responsibility of
the customer.
If you’re unsure whether a return applies to your situation, we encourage
you to reach out to us directly - we’re always happy to talk it through and
provide clarity before any decision is made.
Do your sofas come with a warranty?
Do your sofas come with a warranty?
Yes. Our upholstered furniture includes a manufacturer warranty that
covers:
- Structural integrity
- Frame construction
- Manufacturing defects
- Workmanship issues
We partner with experienced European manufacturers and stand behind
the quality of the furniture we offer.
